Privacy Policy

Last updated: 18 October 2025

Who We Are

We are ClearFolio Limited.

Address: 20 Wenlock Road, London, England, N1 7GU
Email: privacy@clearfoliotravel.com

We are the data controller for your personal data, meaning we determine the purposes and means of the processing of your personal data.

What Information We Collect

We collect and process the following categories of personal data:

Account Information: Your name, email address, login credentials, and currency preferences.
User Data: The financial data you input, including income, expenses, notes, and uploaded attachments.
Billing Information: Payment details, which are securely processed by our third-party payment processor, Stripe. We do not store your full payment card details.
Technical Information: Details about your device (e.g., model, operating system), browser type, and usage data (e.g., pages visited, time spent).
Communications and Feedback: Records of your interactions with us, including customer support requests and feedback.

How We Use Your Data

We use your data for the following purposes:

To operate your account and provide you with access to the ClearFolio service. (Legal Basis: Contract)
To provide customer support and respond to your inquiries. (Legal Basis: Contract, Legitimate Interests)
To process payments for your subscription. (Legal Basis: Contract)
To send you updates about the service and your account. (Legal Basis: Contract, Legitimate Interests)
To improve features and ensure the stability and security of our platform. (Legal Basis: Legitimate Interests)
To comply with legal obligations such as tax and accounting requirements. (Legal Basis: Legal Obligations)

We share your data only with trusted third-party partners who help us operate and provide our services. All partners operate under strict GDPR-compliant data processing agreements.

Stripe (Payments): For securely processing your subscription payments. We recommend reviewing Stripe's Privacy Policy.
Exuberant Global (Development): Our development partner that assists in maintaining and improving the platform.
Hostinger (Hosting): For secure cloud storage and hosting of our data and applications.

Where Your Data is Stored

Your data is primarily stored and processed on secure servers located in the UK.

Data is securely backed up in the cloud. In some limited cases, data may be processed outside the UK/EEA. Where this occurs, we ensure a high level of protection by implementing necessary safeguards, such as the UK International Data Transfer Agreement (UK IDTA) and/or Standard Contractual Clauses (SCCs).

How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Account Data: Retained for the life of your account plus 12 months after closure, to allow for account recovery and analysis.
Financial Records (Income/Expenses/Notes): Retained until you manually delete them from the application.
Billing Records: Retained for 6 years to comply with financial and tax laws.
Support Communications: Retained for 12–24 months to ensure we can track historical support issues.

Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

The right to Access your data.
The right to Correct inaccurate data.
The right to request Deletion of your data (the "right to be forgotten").
The right to request Transfer of your data to another service provider (data portability).
The right to Withdraw Consent at any time where processing is based on consent.

If you have a complaint about our use of your data, you have the right to complain to the UK supervisory authority, the Information Commissioner’s Office (ICO). Their website is ico.org.uk.

Cookies

We use cookies and similar technologies for the following essential purposes:

To keep you logged in to the service.
To measure usage and analyze how our service is used (analytics).
To remember your preferences (e.g., currency).

You can manage your cookie preferences in your browser settings or directly within your ClearFolio account under Account Settings → Privacy & Cookies.

Data Security

We take the security of your data seriously. We use industry-standard measures, including data encryption, regular security audits, secure servers, and system monitoring, to protect your information.

In the unlikely event of a data breach, we will notify affected users and the relevant regulators promptly, in accordance with our legal obligations.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@clearfoliotravel.com
Address: ClearFolio Limited, 20 Wenlock Road, London, England, N1 7GU